Shipping policy
Shipping Policy
Last updated: 01 June 2026
Thank you for shopping with Laurielle.
This Shipping Policy explains how orders are processed, shipped, tracked, delayed, and delivered when you purchase from laurielle.store.
Laurielle currently sells and ships products to customers in the United States only.
1. Shipping Locations
Laurielle currently ships to customers in the United States.
We currently ship to:
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The 50 United States
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Washington, D.C.
We do not currently ship to:
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International addresses
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Freight forwarding addresses
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APO, FPO, or DPO addresses
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P.O. boxes where carrier delivery is not supported
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U.S. territories unless shipping is specifically available at checkout
If your shipping address is outside our supported delivery area, your order may be cancelled and refunded.
2. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully received.
Business days are Monday to Friday, excluding weekends and U.S. public holidays.
Order processing includes:
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Payment verification
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Fraud and security checks
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Order review
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Product preparation
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Packing
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Handover to the carrier or fulfillment partner
During busy periods, product launches, holidays, promotions, or unexpected fulfillment delays, processing may take longer.
3. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery is usually 7–15 business days.
Most orders are expected to arrive within 8–18 business days from the date the order is placed, including processing and delivery time.
These timeframes are estimates and may vary depending on:
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Product availability
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Fulfillment location
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Carrier performance
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Weather
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Holidays
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High shipping volumes
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Incorrect or incomplete addresses
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Delivery area
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Events outside our reasonable control
If a product page or checkout page shows a different shipping estimate, the timeframe shown at checkout or on that product page will apply.
4. Shipping Costs
Shipping costs, if any, are shown at checkout before you complete your purchase.
Laurielle may offer free shipping, discounted shipping, or promotional shipping from time to time. Shipping promotions may be changed, paused, or removed at any time.
Any shipping fee paid at checkout is generally non-refundable unless your order is cancelled before shipment, or the return is due to a damaged, defective, incorrect, or missing item caused by our error.
5. How Orders Are Shipped
Laurielle may ship orders from our own facility, a warehouse, a fulfillment partner, or an approved supplier facility.
This allows us to offer a wider selection of beauty tools and accessories while keeping prices competitive.
Your order may be shipped using carriers such as USPS, UPS, FedEx, DHL, local delivery partners, or another available carrier depending on the product and delivery location.
The exact carrier may vary by order.
6. Multiple Shipments
If your order contains multiple items, the items may ship separately.
This can happen when products are stored in different fulfillment locations or become available at different times.
If your order ships in multiple packages, you may receive more than one tracking number.
You will not be charged extra shipping because we choose to split an order into multiple shipments.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, where tracking is available.
Tracking may take 24–72 hours to update after the carrier receives the package.
If your tracking number does not update immediately, this does not always mean your order has not shipped. Some carriers only scan packages once they reach the next sorting facility.
If you have not received tracking information within 5 business days after placing your order, you can contact us at:
8. Shipping Delays
We do our best to ship orders within the stated timeframe.
If we become aware that your order cannot be shipped within the stated shipping timeframe, we will contact you with an update.
Where required, you may choose to:
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Accept the delay and keep the order active; or
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Cancel the unshipped order for a refund.
If your order has already shipped, it cannot be cancelled and must go through the normal return process after delivery if eligible.
Laurielle is not responsible for delays caused by carriers, weather, holidays, address errors, customs inspections where applicable, regional service interruptions, or events outside our reasonable control. However, we will assist where reasonably possible.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please check your shipping address carefully before placing your order.
Laurielle is not responsible for delivery issues caused by:
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Incorrect street addresses
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Missing apartment, suite, or unit numbers
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Incorrect ZIP codes
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Incorrect city or state information
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Old addresses
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Incomplete addresses
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Carrier access issues
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Customer relocation after the order is placed
If you notice an address error, contact us immediately at:
We can only update an address before the order has been processed, packed, shipped, or sent to fulfillment.
Once the order has been processed or shipped, we may not be able to change the address.
If an order is returned to sender because of an incorrect or incomplete address, failed delivery, or refused delivery, we may deduct shipping costs, return shipping fees, carrier fees, or handling costs from any refund where permitted.
10. Refused Deliveries
If you refuse delivery of your order, or if the carrier returns the package because delivery could not be completed, your order may be treated as a return-to-sender package.
If the package is returned to us or our fulfillment partner, we may deduct original shipping costs, return shipping fees, carrier fees, or handling costs from any refund where permitted.
Opened or used beauty tools remain subject to our Return & Refund Policy and may not be eligible for refund for hygiene reasons.
11. Lost or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, please first check:
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Your mailbox
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Front door
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Porch
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Garage
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Side entrance
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Mailroom
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Reception desk
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Leasing office
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Building manager
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Household members
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Neighbors
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Local carrier office
Laurielle is not responsible for packages marked as delivered by the carrier.
However, if your package appears to be lost or stolen, contact us at:
We will do our best to help you investigate the issue with the carrier.
Depending on the situation, we may request that you file a carrier claim, police report, or signed non-receipt statement before any replacement or refund is considered.
12. Damaged Packages
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incorrect, or missing parts, contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos or video of the item
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Photos of the packaging
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Photos of the shipping label
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Photos showing the damage, defect, or incorrect item
Do not throw away the item or packaging until we have reviewed your claim.
If your claim is approved, we may offer a replacement, refund, store credit, missing part replacement, or another suitable solution.
13. Missing Items
If your order arrives but an item is missing, contact us within 7 days of delivery at:
Please include your order number and photos of the package, packing materials, shipping label, and all items received.
If your order was split into multiple shipments, the missing item may still be on the way under a separate tracking number.
14. Cancellations Before Shipment
If you need to cancel an order, contact us as soon as possible at:
We can only cancel an order before it has been processed, packed, shipped, or sent to fulfillment.
Once an order has been processed or shipped, it cannot be cancelled. After delivery, eligible items must go through our Return & Refund Policy.
15. Pre-Orders and Backorders
If Laurielle offers a pre-order or backordered item, the product page will show the expected shipping timeframe where available.
If the expected shipping timeframe changes, we will contact you with an update.
Where required, you may choose to continue waiting or cancel the unshipped item for a refund.
16. Product Availability
Although we try to keep product availability accurate, an item may become unavailable after you place an order.
If an item is unavailable, we may:
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Cancel and refund the unavailable item;
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Offer a replacement option;
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Ship the available items separately;
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Contact you for instructions.
If your full order cannot be fulfilled, we will notify you and issue a refund for the unavailable item or order.
17. Delivery Confirmation
A package is considered delivered when the carrier tracking confirms delivery to the shipping address provided at checkout.
Laurielle is not responsible for packages after the carrier marks them as delivered, but we will assist customers where reasonably possible if a delivery issue occurs.
18. Returns After Delivery
Shipping and delivery issues are separate from product returns.
If your order has been delivered and you want to return an eligible item, please review our Return & Refund Policy.
For hygiene and safety reasons, opened or used beauty tools and personal-care items cannot be returned unless they arrived damaged, defective, or incorrect.
Return requests should be sent to:
19. Refunds for Cancelled or Unshipped Orders
If an order is cancelled before shipment and a refund is approved, the refund will be issued to the original payment method used at checkout.
Refunds are usually processed within 10 business days after approval, but your bank, card issuer, or payment provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, contact us at:
20. Contact Us
For shipping questions, tracking help, delivery issues, damaged packages, or missing items, contact us at:
Laurielle Customer Support
Email: shipping@laurielle.store
Website: laurielle.store