Refund policy

Return & Refund Policy
Last updated: 11 June 2026

Thank you for shopping with Laurielle. This Return & Refund Policy applies to purchases made through our online store and shipped to customers in the United States. We want you to feel completely confident when you shop with us, so we keep our returns simple, generous, and genuinely risk-free.

1. 60-Day Risk-Free Return Window
We offer a 60-day return window from the date your order is delivered. If you are not completely happy with your purchase, you may return it for a full refund within 60 days — even if the item has been opened and used. To return an item, it should be:
- In your possession and returned within 60 days of delivery
- Returned with its accessories and parts where you still have them (original packaging is appreciated but not required)
- Accompanied by your order number or proof of purchase

2. Opened and Used Items Are Welcome
Beauty tools are personal, and we know you sometimes need to actually use a product to decide whether it is right for you. Unlike many beauty retailers, Laurielle accepts returns on opened and used items within the 60-day window. Simply send back the device and any accessories you have, and we will take care of the rest.

3. Non-Returnable Items
A small number of items cannot be returned:
- Gift cards
- Items clearly marked as final sale or clearance
- Custom, personalized, or special-order items
- Items damaged due to misuse, neglect, improper care, or accidental damage after delivery
If you are unsure whether a product is returnable, contact us before purchasing.

4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. Contact us within 30 days of delivery if your item arrived damaged or defective, you received the wrong item, parts are missing, or the product is materially different from what you ordered. Email billing@laurielle.store and include:
- Your order number
- A description of the issue
- Clear photos or video of the item, packaging, shipping label, and the damage or defect
If your claim is approved, we may offer a replacement, refund, store credit, missing-part replacement, or another reasonable solution. Laurielle covers the cost of return shipping for damaged, defective, or incorrect items. Please keep the item and packaging until we have reviewed your claim.

5. Change-of-Mind Returns
Changed your mind? That is completely fine. We accept change-of-mind returns within 60 days of delivery — even if you have opened or used the item. Examples include ordering the wrong item, no longer wanting it, ordering duplicates, or buying it as a gift you no longer need. For change-of-mind returns:
- Laurielle covers the return shipping — returns are free
- Your original order shipping was free, so there are no shipping fees to deduct
- We issue your full refund once the return is received and inspected

6. How to Start a Return
To request a return, email billing@laurielle.store and include your full name, order number, the item you want to return, the reason, and photos or video if the item is damaged, defective, incorrect, or incomplete. Once your return is approved, we will send you return instructions and a prepaid return label.
Return address: Laurielle (a brand of TGBDA, Inc.), 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Items sent back without first requesting a return may be delayed.

7. Return Shipping
Return shipping is on us. For any eligible return within the 60-day window — whether a change of mind or a damaged, defective, or incorrect item — Laurielle provides a prepaid return label or reimburses your return shipping cost. We recommend using the label we provide so your return is tracked; Laurielle is not responsible for returns lost in transit when sent by another method.

8. Inspection of Returns
We inspect returns before issuing a refund. Because we accept opened and used items, we will only decline a refund if the item is returned after the 60-day window, was sent without a return request, does not match the item originally purchased, or was damaged through misuse, neglect, or accidental damage after delivery. If a return is declined, we will explain why and, where appropriate, offer to send the item back to you.

9. Exchanges
The fastest way to get a different item is to return the original (if eligible) and place a new order. For damaged, defective, incorrect, or incomplete items, we may offer a replacement instead of a refund where available.

10. Order Cancellations
Need to cancel? Contact us as soon as possible at shipping@laurielle.store. We can cancel an order before it has been processed, packed, or shipped. Once an order has shipped, it cannot be cancelled, but you can return eligible items after delivery.

11. Shipping & Delivery Times
We ship from our US fulfilment center. Orders are dispatched within 1 business day and typically arrive within 1 to 2 business days with priority shipping. Shipping is free on all US orders, and a tracking number is emailed to you as soon as your order ships. If there is a significant delay, we will contact you with an update; if your order has not shipped yet, you may continue waiting or cancel for a refund.

12. Incorrect Address, Refused Delivery, or Failed Delivery
Customers are responsible for entering a complete, accurate shipping address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses, missing unit or suite numbers, refused deliveries, failure to collect a package, carrier access issues, or relocation after ordering. If an order is returned to us because of an incorrect address or a failed or refused delivery, we will reship it (reshipment shipping may apply) or refund the item value.

13. Lost or Stolen Packages
If tracking shows your order was delivered but you cannot find it, please check with household members, neighbors, your building or mailroom, and your local carrier. Laurielle is not responsible for packages marked delivered by the carrier, but contact us at shipping@laurielle.store and we will do our best to help you investigate with the carrier.

14. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear. Because shipping is free, your full purchase price is refunded.

15. Late or Missing Refunds
If you have not received an approved refund after 10 business days, please first check with your bank or card issuer, as processing times vary. If you have done this and still have not received your refund, contact us at billing@laurielle.store and we will follow up.

16. Contact Us
Returns and refunds: billing@laurielle.store. Order changes, cancellations, and delivery help: shipping@laurielle.store. General questions: info@laurielle.store, our Contact page, or the WhatsApp button on any page. Laurielle is a brand of TGBDA, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.